POLICIES

At Fremorah every piece is thoughtfully curated or custom reworked. Because of this and due to ongoing theft issues at our storefront, we have updated our return policy to protect our small business.

No Returns / No Refunds

All sales are final. We do not offer returns or refunds for any reason.

 

 

Size Exchanges Only

We are happy to offer size exchanges only, under the following conditions:

  • The item must be unworn, unwashed, and in original condition
  • The exchange must be requested within [X] days of purchase
  • Exchanges are subject to size availability only
  • If the requested size is not available, the item will remain final sale

Custom & Reworked Items

 

 

All custom, reworked, altered, or made-to-order items are final sale and are not eligible for exchange.

 

Sale Items

All sale or discounted items are final sale and not eligible for exchange.

 

 

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos so we can review and make it right

📧 Contact us at: fremorahbusiness@gmail.com

Shipping

At Fremorah, your satisfaction is our top priority. We are committed to ensuring that you receive your items promptly. Please review our shipping time guidelines below:


Standard Shipping Time: We strive to ship your items as quickly as possible. In most cases, your order will be processed and shipped sooner than our standard time frame.

Shipping Timeframe: Please allow up to 3-5 business days for your items to be shipped. While we make every effort to expedite the process, this timeframe provides a buffer for peak order periods.

Order Volume: During periods of high demand or when we receive a substantial number of orders, it may take the full 3-5 business days to process and ship your order. Rest assured, we are working diligently to get your items to you as soon as possible.

Shipping Notifications: Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.

We appreciate your patience and understanding. If you have any questions or require further assistance regarding your order’s shipping status, please don’t hesitate to contact our customer support team.

Thank you for choosing Fremorah

If you have any further questions or need assistance, please feel free to reach out to us at fremorahbusiness@gmail.com