POLICIES

Return and Refund Policy 

At Fremorah, we want you to be completely satisfied with any of your purchases. If for any reason you are not, we offer a hassle-free return and refund policy outline below. 

RETURNS

We accept returns within three days from the date of delivery. To be eligible for a return, the item must be in it's original condition, and in the original packaging. Please note that any custom-made or personalized pieces may not be eligible for returns. Once your package is in the hands of the carrier, Fremorah is no longer responsible for that package. 

To initiate a return, please contact our customer support email at [fremorahbusiness@gmail.com] or message us on instagram within the specified return period. Our team will guide you through the return process and provide you with the necessary instructions. 

Customers are responsible for the return shipping costs unless the item/s they ordered were damaged, defective, or incorrect upon arrival. An email or message must be made the day of arrival if items were damaged, defective, or incorrect. Fremorah is not responsible for items lost or damaged if they were to be returned. 

Once we receive and inspect the returned item/s, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original payment method within 2-10 business days. Please note that any applicable taxes or duties are non-refundable. 

EXCHANGES

If you would like to exchange a piece for a different style or size, please contact our customer support email. We will assist you in processing the exchange based on product availability and provide instructions for returning the original item. Fremorah is not responsible for the return shipping costs for your exchange. 

In the rare event that you receive a damaged or defective item, please contact us immediately. 

SHIPPING

At Fremorah, your satisfaction is our top priority. We are committed to ensuring that you receive your items promptly. Please review our shipping time guidelines below:

Standard Shipping Time: We strive to ship your items as quickly as possible. In most cases, your order will be processed and shipped sooner than our standard time frame.

Shipping Timeframe: Please allow up to 3-5 business days for your items to be shipped. While we make every effort to expedite the process, this timeframe provides a buffer for peak order periods.

Order Volume: During periods of high demand or when we receive a substantial number of orders, it may take the full 3-5 business days to process and ship your order. Rest assured, we are working diligently to get your items to you as soon as possible.

Shipping Notifications: Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.

We appreciate your patience and understanding. If you have any questions or require further assistance regarding your order’s shipping status, please don’t hesitate to contact our customer support team.

Thank you for choosing Fremorah

If you have any further questions or need assistance, please feel free to reach out to us at fremorahbusiness@gmail.com